Quality Initiatives
Quality Improvement Initiatives
Shareholders and Investors, Suppliers and Other Trade Partners, Employees, Global Environment
Quality Assurance System
Acquisition and Utilization of Quality Management System Certification
The Sumitomo Riko Group has established its quality assurance system based on the ISO9001/IATF16949 International Quality Management Standards, and is committed to continuous improvement of product and market quality through the reliable operation of the PDCA cycle. We are also actively building quality assurance systems at our overseas bases, and all of our production bases have obtained and are utilizing IATF16949 or ISO9001 certification.
Quality Assurance System by SRK-GQS
The Sumitomo Riko Group has established and is operating the SRK-GQS (Sumitomo Riko Global Quality Standards) as the basic unified rules for the entire Group in the midst of accelerating globalization. Based on ISO9001 and IATF16949, we have incorporated the best practices of the Sumitomo Riko Group and formulated the basic rules for the entire Group.
The SRK-GQS is composed of three levels: Level 1, which presents general rules that serve as the axis of quality assurance activities for the entire Sumitomo Riko Group; Level 2, which defines detailed rules to be observed globally; and Level 3, which defines detailed rules for each business unit on a global basis.
In FY2023, in order to solve customer audits and quality issues, we promoted activities to compare and verify the standards in operation at each base, conducted gap analysis, improved the system, and conducted operational training to achieve the same quality worldwide. In FY2024, we will continue to inspect the operation status of the Group, including overseas bases, and promote maintenance and improvement of the quality assurance system.
The SRK-GQS is composed of three levels: Level 1, which presents general rules that serve as the axis of quality assurance activities for the entire Sumitomo Riko Group; Level 2, which defines detailed rules to be observed globally; and Level 3, which defines detailed rules for each business unit on a global basis.
In FY2023, in order to solve customer audits and quality issues, we promoted activities to compare and verify the standards in operation at each base, conducted gap analysis, improved the system, and conducted operational training to achieve the same quality worldwide. In FY2024, we will continue to inspect the operation status of the Group, including overseas bases, and promote maintenance and improvement of the quality assurance system.
Quality Governance
Customer contract performance audits
The Sumitomo Riko Group has been conducting "quality control audits" globally since fiscal 2016 to monitor for any inappropriate behavior and to promote self-cleansing by each department.
From FY2020 onward, in addition to the content of previous audits, we will conduct additional contract performance audits to ensure that contracts with customers are being properly fulfilled, thereby raising the level of audits. Under the Corona pandemic, the audits have been conducted for domestic business divisions, but in FY2023, the audits covered overseas bases, and this activity is being continued. In fiscal 2024, in order to reduce the risk of misconduct occurring, we will also engage in quality compliance education in addition to audits.
From FY2020 onward, in addition to the content of previous audits, we will conduct additional contract performance audits to ensure that contracts with customers are being properly fulfilled, thereby raising the level of audits. Under the Corona pandemic, the audits have been conducted for domestic business divisions, but in FY2023, the audits covered overseas bases, and this activity is being continued. In fiscal 2024, in order to reduce the risk of misconduct occurring, we will also engage in quality compliance education in addition to audits.
Creation of Quality Culture
The day of Q
With the aim of fostering a corporate culture that puts quality first, in fiscal 2019 we designated the 9th, 19th, and 29th of each month as “the Day of Q” throughout the Company, a day on which quality-related work is prioritized.
In FY2023, we aimed to improve "product quality" and "operational quality" as well as "communication," and our activities are being expanded not only to non-consolidated companies but also to domestic group companies. The status of activities is surveyed semiannually for visualization.
The results of these activities are left as "Business Standards and Procedure Manuals," which are then turned into assets, and the created business standards and procedure manuals are put into practice, and if there are any deficiencies, improvements are made continuously (by repeating the SDCA cycle).
In FY2024, we are working on activities with the new addition of “quality education” to prevent critical quality issues and quality compliance issues.
In FY2023, we aimed to improve "product quality" and "operational quality" as well as "communication," and our activities are being expanded not only to non-consolidated companies but also to domestic group companies. The status of activities is surveyed semiannually for visualization.
The results of these activities are left as "Business Standards and Procedure Manuals," which are then turned into assets, and the created business standards and procedure manuals are put into practice, and if there are any deficiencies, improvements are made continuously (by repeating the SDCA cycle).
In FY2024, we are working on activities with the new addition of “quality education” to prevent critical quality issues and quality compliance issues.
Re-do Zero Activity
In our company, we are promoting the "Re-do Zero Activity" as an activity in which each and every staff member practices daily work based on the concept of "Ji-Kotei-Kanketsu (Own Process Completion). This activity started with the corporate division in 2016, and was expanded to the business divisions in 2017, and is now firmly established as a company-wide activity.
This activity is based on the concepts of “Stopping, Reducing, or Replacing” troublesome or bewildering tasks at each workplace, which has been improving the quality of work, contributing to the improvement of staff productivity, and creating job satisfaction and vitality for workplace members.
In FY2023, 23 departments’ case studies were shared in the entire group as examples of activities for reference, and the president gave commendations to good cases. We are also working to foster certified instructors who can correctly instruct on the concept of "Ji-Kotei-Kanketsu (JKK, own-process completion)" and have trained 31 employees as certified instructors to date.
In fiscal 2024, we will also collaborate with activities to promote digitization and spread the “Re-do Zero Activity” to all divisions and Group companies.
This activity is based on the concepts of “Stopping, Reducing, or Replacing” troublesome or bewildering tasks at each workplace, which has been improving the quality of work, contributing to the improvement of staff productivity, and creating job satisfaction and vitality for workplace members.
In FY2023, 23 departments’ case studies were shared in the entire group as examples of activities for reference, and the president gave commendations to good cases. We are also working to foster certified instructors who can correctly instruct on the concept of "Ji-Kotei-Kanketsu (JKK, own-process completion)" and have trained 31 employees as certified instructors to date.
In fiscal 2024, we will also collaborate with activities to promote digitization and spread the “Re-do Zero Activity” to all divisions and Group companies.
Evaluations from Customers
The Sumitomo Riko Group has received high evaluations from customers every fiscal year for its improvement activities for "Quality," "Cost," and "Delivery time" not only in Japan but also at each of its global bases.
In FY2023, 17 bases (4 domestic and 13 overseas) received 58 awards (9 domestic and 49 overseas).
In FY2023, 17 bases (4 domestic and 13 overseas) received 58 awards (9 domestic and 49 overseas).
FY2023 Supplier Awards
Japan
| Customer | Customer | Awardee | Region |
|---|---|---|---|
| Mazda Motor Corporation | Carbon Neutral Kaizen Award | Sumitomo Riko Company Limited | Japan |
| Toyota Motor Corporation, Toyota Auto Body Co.,Ltd. | Project Award "Technology Category” | ||
| Toyota Motor Corporation | 5 Years of No Quality Defects Award (Miyoshi and Akechi Plants) | ||
| Toyota Boshoku Corporation | Quality Excellence Award | ||
| Isuzu Motors Limited | Quality Excellence Award | ||
| Mitsubishi Motors Corporation (Kyoto Plant) | Quality Excellence Award | ||
| Toyota Boshoku Kyushu Corporation | Quality Excellence Award | Tokai Chemical Industries, Ltd. | |
| Caterpillar Japan LLC | Excellence Award | Sumitomo Riko Hosetex.Ltd. | |
| Kubota Corporation | Procurement Division General Manager Award Silver Prize | Fukoku Bussan Co., Ltd. (distributor) |
Overseas
| Customer | Award | Awardee | Region |
|---|---|---|---|
| Nissan Motor Co., Ltd. | Regional Supplier Quality Award Finalist | SumiRiko Tennessee, Inc. | North America |
| TOYOTA BOSHOKU AMERICA, INC. | Global Supplier Award | S-Riko de Querétaro, S.A.P.I. de C.V. | |
| Quality award | |||
| Supplier Partnership award | |||
| Toyota do Brasil Ltda. | Logistic Preformance | S Riko Automotive Hose Tecalon Brasil S.A. | South America |
| Toyota Motor Europe NV/SA | TEAM - Regional Champion M&I Award 2022/23 | SumiRiko Poland Sp. z o.o. | Europe |
| Dongfeng Nissan Passenger Vehicle Co. | Quality 0 Defective Certificate of Appreciation | Tokai Chemical (Tianjin) Auto Parts Co., Ltd. | China |
| FAW Toyota Motor (Chengdu) Co., Ltd. Changchun Fengyue Branch |
Quality 0 Defective Certificate of Appreciation | ||
| Dongfeng Honda Automobile Co., Ltd. | Certificate of Appreciation for Cooperation of Suppliers | ||
| GAC TOYOTA ENGINE CO., LTD. | Quality Cooperation Award | ||
| TIANJIN INTEX AUTO PARTS CO., LTD. | Quality Excellence Award | ||
| GAC Toyoya Motor Co., Ltd | Quality Cooperation Award | Tokai Rubber (Tianjin) Co., Ltd. | |
| Toyota Motor Engineering ＆ Manufacturing (China) Co., Ltd. | TPS Kaizen Best Activity Award | ||
| Dongfeng Honda Engine Co., Ltd. | QC Presentation Excellence Award | Tokai Rubber (Jiaxing) Co., Ltd. | |
| GAC Toyoya Motor Co., Ltd | Quality Cooperation Award | ||
| Hosaikai Leader Company | |||
| Guangzhou Honda Automobile Co. | Cost Cooperation Award | Tokai Rubber (Guangzhou) Co., Ltd. | |
| Dongfeng Honda Engine Co., Ltd. | Cost Cooperation Award | ||
| QC Presentation Silver Award | |||
| GAC Toyoya Motor Co., Ltd | Cost cooperation award | ||
| Structural Reform Activity Excellent Case Award | |||
| GAC Toyota Engine Co., Ltd. | Quality Cooperation Award | ||
| Toyota Motor Engineering ＆ Manufacturing (China) Co., Ltd. | TTCC Safety Improvement Case Gold Award | ||
| Yachiyo Zhongshan Manufacturing Co., Ltd. | Excellent Supplier Award | ||
| Sundiro Honda Motorcycle Co., Ltd. | Quality Gold Award | ||
| NHC Activity Second Prize | |||
| Dongfeng Motor Co. | Supplier Mass Production Quality Award (DNQA) 2023 | ||
| Mitsubishi Heavy Industries Forklift (Dalian) Co., Ltd. | Excellent Award | TRFH Co., Ltd. | |
| BYJC-Okuma (Beijing) Machine Tool Co.,Ltd. | Excellent Supplier Award | ||
| Caterpillar Inc. | Supplier Excellence Recognition -Excellent Level | ||
| Sany Heavy Machinery Co., Ltd. | Excellent Supplier Award | ||
| Hitachi Construction Machinery (China) Co., Ltd. | Chosei Association Excellent Supplier Award | ||
| Suzuki Motor Gujarat Private Limited | Certificate of Quality Zero Defect | Tokai Imperial Rubber India Pvt. Ltd. | India |
| Maruti Suzuki India Limited | Zero Defect Award | ||
| TOYOTA DAIHATSU ENGINEERING & MANUFACTURING CO., LTD. | Service Parts Quality Award | Inoac Tokai (Thailand) Co., Ltd. | Thailand |
| DAIHATSU ASIA TRADING (THAILAND) CO., LTD | Service Parts Award | SumiRiko Eastern Rubber (Thailand) Ltd. | |
| NTN Manufacturing (Thailand) Co.,Ltd. | Overall Gold | ||
| Gold Award | |||
| AutoAlliance (Thailand) / Ford Thailand Manufacturing | Q1 Award | ||
| TOYOTA DAIHATSU ENGINEERING & MANUFACTURING CO.,LTD | Environment Award | ||
| Sumitomo Electric Industries, Ltd. | 12th Indonesia Conference SGA 2nd Rank | PT. Tokai Rubber Auto Hose Indonesia | Indonesia |
| PT. Astra Honda Motor | Supplier Innovation Culture Development 2023 | ||
| Certificate of Appreciation | |||
| Platinum Supplier | |||
| PT. Toyota Motor Manufacturing Indonesia | Certificate of appreciation proudli presented Zero defect Quality Achiavement | ||
| Certificate of Appreciation In Recognition of Quality Target Achivement | |||
| Certificate of Appreciation In Recognition of Delivery Target Achivement | |||
| PT. Astra Daihatsu Motor | Certificate Appreciation to Participant of localization 17th ADM Supplier Awarding | ||
| Supplier Quality and Delivery Award |